Transparency alone does not breed trust

Kevin March, Editor at the BBC College of Journalism, employs Onora O’Neill’s Reith Lecture formula to identify a major flaw with lobby journalism: it is a prime piece of non-assessable communication. Why? Marsh writes:

The formula: “the minster said this … but what he really meant was this …” is such a familiar formula in political coverage, we journalists don’t even question it. Nor have we questioned sufficiently often and self-critically what it’s done to the concept of political truth-telling. The sense that national politics is another world conducting its business in an alien tongue with a mendacious vocabulary is one of the (many) reasons why potential voters remain just that. Potential and not actual.

He also hints that in inhabiting such a never never land, journalists run the risk of making themselves redundant, or at the very least irrelevant to the relationship between the citizen and the political elite:

I suspect the average voter’s knowledge of what politicians are doing in his/her name derives more from interviews (press as well as broadcasting), speeches, appearances, articles written by politicians themselves and non-Lobby journalists than it does from the Lobby.

Direct, unmediated and assessable communication ought to be a good thing … except that it’s routinely glossed by Lobby journalists with the confident nose-tap of one-who-really-knows. The reality is, the clarity of an interview on Andrew Marr’s show or The World at One is subsequently fuzzed by the Lobby journalist’s translation – a translation as often as not ‘tweaked’ after a quiet word with a special advisor.

Finally, it’s worth revisiting O’Neill’s contention that transparency alone is not enough to engender trust:

If we want to increase trust we need to avoid deception rather than secrecy. Although some ways of increasing transparency may indirectly reduce deception, many do not. Unless there has been prior deception, transparency does nothing to reduce deception; and even if there has been deception, openness is not a sure-fire remedy. Increasing transparency can produce a flood of unsorted information and misinformation that provides little but confusion unless it can be sorted and assessed. It may add to uncertainty rather than to trust. And unless the individuals and institutions who sort, process and assess information are themselves already trusted, there is little reason to think that transparency and openness are going to increase trust.

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